Troubleshooting
the MCLINC online library catalog
The
following tips are provided to help you troubleshoot problems accessing or
using the MCLINC online catalog from home.
If none of the suggestions matches your problem, please contact Webmaster@mclinc.org for further
assistance. For more information about
the Patron Access features of our online catalog, please visit: http://www.mclinc.org/PatronAccess.htm.
The
MCLINC online catalog should work correctly with most Web browsers including:
Microsoft’s Internet Explorer, Netscape Navigator, Mozilla, Opera, and Apple’s
Safari.
Patrons
may be unable to use the MCLINC online catalog from within their AOL software.
In order to use the MCLINC online catalog over an AOL connection, patrons may
need to open and connect to AOL, minimize AOL, and open Internet Explorer. The
patron should then be able to use Internet Explorer to access the MCLINC online
catalog as long as AOL is running and connected.
“Please
enter your password.”
If you do not know your password and have given
an email address to the library, click the Forgot Password link at the
Patron Account page. If you do not
have a password for your account, click the link to create one on the
Patron Account page.
“The
system was unable to log you on, please check your barcode and password.”
This error occurs if an invalid barcode number, password, or both were entered. Be sure to enter your entire barcode (all 14 digits) without any spaces or punctuation. Be sure to retry your password. Also remember that passwords are case sensitive: if you cannot recall your password, enter your barcode number and click Forgot Password. Your password will be sent to the email address you have given the library.
The system does not respond
If
clicking “Log On” seems to do nothing or only refreshes the “Please enter your
barcode number and password” screen, then accepting cookies may not by enabled
in the patron’s Web browser. To enable cookies in Microsoft Internet Explorer
6.0, go to the Tools menu and choose Internet Options. Click on the Privacy
tab, press the Default button and click OK. For enabling cookies for other
browsers, please check the Help section included with the browser which is
usually accessible from the Help menu.
This
problem may also be caused by Personal Security (firewall) software. To test, please disable your security and
retry. If the catalog works, please
contact your technical support team to learn how to make MCLINC a trusted site,
recognized by your software in the future.
Revised December 2009